Deepam Shah

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~/experience $

1. Senior Software Engineer — Founding Engineer, Zoom Workplace for Frontline

   06/2022 — Present

   Zoom Communications

   • Founding backend engineer for Zoom Workplace for Frontline, scaling a multi-tenant workforce platform from 0→1 to 45K+ frontline workers across 120+ enterprise customers in retail, healthcare, and manufacturing. Co-architected the backend (Java 17, Spring Boot 3, MySQL, Redis, DynamoDB, Kafka) and led backend development across most of the product — shift scheduling, shift channels, swap/cover workflows, task management, and on-call operations.
   • Designed and delivered flagship Frontline capabilities end-to-end — Persistent Shift Channels (always-on Team Chat + Push-to-Talk surviving shift transitions, backward-compatible across 3M+ existing channels) and Kafka event-driven services for channel lifecycle, notification fan-out, and bulk operations — with CSV import pipelines onboarding 5K+ users per upload that cut enterprise setup from ~4 hours to under 10 minutes (~95% faster).
   • Shipped a steady stream of recent platform capabilities: geo-fenced punch-in integrated with UKG Pro WFM, SAML/SSO role mapping for automated shift-group channel assignment, and a QR-code notification system (scan-to-notify shift groups for help requests and issue reporting).
   • Delivered AI-powered collaboration — RAG shift summaries, natural-language Q&A over workforce data, AI channel summaries, and AI-assisted message composition — on an LLM orchestration layer (guardrails, function calling) serving thousands of requests/min at sub-second p95 latency.
   • Hardened the platform with JWT, Spring Security 6, iOS App Attest, Android Play Integrity, PII masking, and shift-group audit logging; remediated 200+ vulnerabilities flagged by Mend, Black Duck, and Prisma.
   • Drove quality as a technical lead: raised automated test coverage from 45% to 85%+, cut customer-reported production defects ~40% QoQ, and mentored 5+ engineers through design and code reviews.
   • Earlier in tenure: built backend for Zoom Huddles (workspace management, participant state sync, real-time collaboration); architected the Google Drive and ServiceNow Marketplace apps (OAuth 2.0, bidirectional APIs, deep-link routing); and built the Slack→Zoom Migration Platform with fault-tolerant ETL for channels, users, message history, file assets, and permissions.
   Java 17Spring Boot 3KafkaAI CompanionRAGMySQLRedisSpring Security

2. Software Developer Consultant

   06/2021 — 06/2022

   Goldman Sachs

   • Built and tested production REST APIs (Java 11 / Spring Boot) for core lending modules on GS Select; cut SQL latency 35% on high-traffic endpoints.
   • Led migration of loan-servicing microservices from Java 8 to Java 11 (Spring Boot, Gradle, Atlas), improving throughput by 22% while reducing technical debt.
   • Engineered savings-servicing money-movement features with functional-level JUnit coverage, and built an async auditing framework that traced the full loan lifecycle — reducing production debug time by 60%.
   • Resolved 10+ high-priority tickets and mitigated customer-impacting incidents on-call, sustaining SLA compliance.
   Java 11Spring BootSQLMicroservicesJUnit

3. Software Developer Intern

   06/2020 — 08/2020

   Esri Inc.

   • Prototyped a Git-style version-control system for Jupyter notebooks (save/revert/rollback) with headless kernel access via REST through the Jupyter kernel gateway.
   • Containerized ArcGIS Notebook Server on Windows Docker, and applied geospatial deep learning with ArcGIS for feature extraction on aerial/satellite imagery.
   PythonDockerDeep LearningGIS

4. Software Engineer Intern

   05/2019 — 08/2019

   TraceLink Inc.

   • Built a Java tool that auto-generates codebase documentation nightly — adopted company-wide across all team locations.
   • Automated the Android test suite with Jenkins + Appium in Docker, increasing QA productivity by 40%.
   JavaJenkinsDockerAppium

5. Software Engineer

   09/2017 — 07/2018

   Apexon (formerly Infostretch)

   • Delivered multiple concurrent software projects end to end — from design through deployment — using Agile/Scrum.
   JavaAgile

~/timeline $

1. 2017Started as a Software Engineer at Apexon — shipping projects end to end.
2. 2018Began M.S. in Computer Science at RIT.
3. 2019Interned at TraceLink — built a company-wide doc generator.
4. 2020Interned at Esri — Jupyter version control + geospatial deep learning. Finished M.S.
5. 2021Joined Goldman Sachs — REST APIs and microservices for GS Select lending.
6. 2022Joined Zoom as a founding engineer on Zoom Workplace for Frontline.
7. 2024Completed an MBA (3.9 GPA) at Campbellsville University.
8. 2026Started a Ph.D. in Artificial Intelligence — going deep on applied AI.

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